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FAQS

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Buy It Now" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be purged.

Q: Does ebabyzoom provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can directly contact us thru email or online chat and we'll get it addressed within 48 hours!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product.  You can visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at support@ebabyzoom.com and we will get back to you as soon as possible.

Q: How do I return something?

Step 1: Send a return request to Support@ebabyzoom.com. Please remember to include the following details in the request, for faster processing:

  1. Order Number
  2. Name(s) of the Item(s) you want to return.
  3. Reason for wanting to return the items(Size/Quality/Other Reasons...)
  4. Photos of the items to be returned, for reference

*For returns due to issues with the fit/size of the item(s), kindly send us photos with the measurement visible from the item.

*For returns due to issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).

Step 2: Our Customer Service Representatives will get back to your request within 48 hours.

Depending on the cause of the return, they will provide you an alternative Options or with a RAN (return approval number).

Step 3: Upon receiving the RAN email, print it and attach inside the package with the item(s) you want to return. Ship the package back to our Warehouse (address in the RAN email).

Step 4: After shipping the package, request the "Tracking Number" of the shipment from your Local Post Office. Remember to inform our Customer Service Representative, via email that you've shipped the package and provide them with the "Tracking Number".  

Step 5: Once our Warehouse receives the package, we will process for the refund for of items within 5 business days. 

Q: Will my package be charged customs and import charges?

You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the receiving party who receives the package (this also applies to retail & wholesale customers).

ebabyzoom has no control over these charges and we can’t advise you on the cost, since customs policies and import duties may vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting

Q: What if my order arrives incomplete, damaged, or defective?

We don't expect this to happen. But if it does happen, please contact us right away at support@ebabyzoom.com and we will get back to you as soon as possible.

ON SHIPPING 

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.

Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment.

If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Delivery time varies from country to country. Our warehouses are located around the world. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the warehouse for dispatch within 24 hours after the order is placed. Our team will then process the orders, which takes an additional 1– 2days.

• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. After processing and leaving the warehouse, items usually take between 7 and 15 days to arrive at their destination but can take longer from time to time

All products shipped from our warehouse will come with tracking numbers.  

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will be able to enjoy his or her shopping experience with us.

Q: How much does the shipping cost? 

We got received a lot of feedbacks and understand the frustration of customer having to pay for ridiculous high shipping cost. At ebabyzoom, we believe that shipping should not be bear by customers, so we are offering FREE shipping cost! Yes it is completely FREE shipping worldwide. :)

Q: How can I track my package?

You can check on the status of your order at any time by emailing the customer support desk at support@ebabyzoom.com. 

Q: I ordered more than 2 items but only received one. Where are my other orders? 

Since we have a large assortment of products available in various warehouse, when you order multiple items at a time, the items may be shipped separately.

You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

Q: Where does your product come from?

EBabyZoom is all about bringing unique and affordable items that you won't find anywhere else. So we source for items from various suppliers and manufacturing companies all over the world.

To keep a diverse group of products that you will love, we go far and wide to source for the best direct manufacturers who design and manufacture the coolest and quality stuff.   

STILL, HAVE QUESTIONS?

Sure, no problem! Just email us at Support@ebabyzoom.com and we'll get back to you right away.